Delivered-To: tjphuhs@gmail.com Received: by 2002:adf:e644:0:b0:435:ab39:4520 with SMTP id b4csp1847078wrn; Mon, 9 Feb 2026 19:23:54 -0800 (PST) X-Received: by 2002:a05:6214:242f:b0:896:a693:743a with SMTP id 6a1803df08f44-896a6937bdbmr127604656d6.5.1770693833943; Mon, 09 Feb 2026 19:23:53 -0800 (PST) ARC-Seal: i=1; a=rsa-sha256; t=1770693833; cv=none; d=google.com; s=arc-20240605; b=LyXEMxfGO/aCLsoaHqGhao+svORxJwNiHr5ISAkSzq5GJxCCzo0yACL2+BSN6lfChe Exrm0rhYnDGHNa3rXuje4zAO/rEY51kkGhGr3YLKxaQtldNNX6tmnVXAuxpRld5wmVFu lfz5JWfMS4WwpCWKam+ptOqi7YrCeAm89tOGIz1RFEJ6tTHQkPVfAuRUJOedvfhEaANi HqFoma9iWQfbeuhKB8Rmndz438cRhigpobz7fHps+mb806uFNK4o/clZ73X2ux6a+7J2 MNBQjnHHT7q1ScatmcSNWc1hq8FRcBibKL18Lkf/xLoHP5LY9vx+JtcAgeSDyruvlaWh BMCw== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20240605; h=dkim-signature:auto-submitted:content-transfer-encoding :mime-version:subject:references:in-reply-to:message-id:to:reply-to :from:date; bh=JfzeDOYbowrHcWsecOEwtHwoxXvrarYqAHl+m1CVJcw=; fh=lE7UGjOqLSVDZ9zRBqu23yftGxIbCRtWsM/QWkOlNoQ=; b=aaC7Uf7Up/YJzNjl1O/C2lU0htgvIFBjzDIP0K9WQTC4t9gDJ30B2Lcf8uhdvN/Lhb m4aEeVl4hjNwOUl8tZax5x533zqfHmeDXn4vygrDOrZp68oQCx+x9ZjGe08/x5Z/NcFA +kTQdjfj+TRx8hKBhjx7SfEC4uiHigL2yp80gE/AJAduHE3rNZ6nr8Y3MlC5y3Z7edGH fqZXBUGm8HTIyBWPQGQlEGOVXViKIOmCiCOAUynk0trguf35zeZsCKE/HVsxY3fP7oAE /qoPrR6yTs/TmaHbFKDvfzCCk7gbaOZ0V+YTfUfKOqPpTAsibyLkX/pYbEQQoIJBrhmS mdgQ==; dara=google.com ARC-Authentication-Results: i=1; mx.google.com; dkim=pass header.i=@zendesk.com header.s=zendesk2 header.b="XRQ75iE/"; spf=pass (google.com: domain of accountaccess@outlier.ai designates 192.161.152.38 as permitted sender) smtp.mailfrom=accountaccess@outlier.ai; dmarc=pass (p=QUARANTINE sp=QUARANTINE dis=NONE) header.from=outlier.ai Return-Path: Received: from mta-out8.pod27.use2.zdsys.com (mta-out8.pod27.use2.zdsys.com. [192.161.152.38]) by mx.google.com with ESMTPS id 6a1803df08f44-8953c14e176si150310236d6.648.2026.02.09.19.23.53 for (version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256); Mon, 09 Feb 2026 19:23:53 -0800 (PST) Received-SPF: pass (google.com: domain of accountaccess@outlier.ai designates 192.161.152.38 as permitted sender) client-ip=192.161.152.38; Authentication-Results: mx.google.com; dkim=pass header.i=@zendesk.com header.s=zendesk2 header.b="XRQ75iE/"; spf=pass (google.com: domain of accountaccess@outlier.ai designates 192.161.152.38 as permitted sender) smtp.mailfrom=accountaccess@outlier.ai; dmarc=pass (p=QUARANTINE sp=QUARANTINE dis=NONE) header.from=outlier.ai Received: from zendesk.com (unknown [127.0.0.6]) by mta-out15.pod27.use2.zdsys.com (Zendesk) with ESMTP id 3bd570df-1042-44d0-b250-500e3fc36a1c for ; Tue, 10 Feb 2026 03:23:53 +0000 (UTC) Date: Tue, 10 Feb 2026 03:23:53 +0000 From: Outlier Reply-To: Outlier To: Timothy Bourdeau Message-ID: In-Reply-To: References: Subject: [Outlier] Re: Generalist Screening Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_698aa4c96d7a4_5419a097f3"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Delivery-Context: event-id-46472454955803 Auto-Submitted: auto-generated X-Auto-Response-Suppress: All X-Mailer: Zendesk Mailer X-Zendesk-From-Account-Id: 23b5f5a X-Zendesk-Email-Id: 01KH2S7CAP02ASE74FSHX1G38N DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk2; t=1770693833; bh=JfzeDOYbowrHcWsecOEwtHwoxXvrarYqAHl+m1CVJcw=; h=date:from:reply-to:to:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=XRQ75iE/ElRKB4swqleOkQOrwYiX7ZEdbLQSaG+WGFqmvcDvr3r4DHBcp4x92QCT08Oxfw5qOsIcMJuGavcAvxn4er0EdurkmdBiYJBjOTmQ7SjIFbYZTuzlPxHX9GlJgyUFNNhSqaXRUPs/ZVusjulgDyva7P6GOBcs56js0RXOPNeqTViSnLwp9rA2dIsOgcny440k7AMoCUKRBcQbTzhaRmR9W6bR0uC05mVCznRcw8Hep8auFju/XE1xf7fSSmcjGdovz1C2YAFDkNB+zE54kovoeEsSsn7IKgFffV56/+Gh/llMou7CgmiUMLcHCqrlJoxLa1mSGH1vgi/ZKw== ----==_mimepart_698aa4c96d7a4_5419a097f3 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## Your request (4584906) has been updated. To add additional comments, repl= y to this email. ---------------------------------------------- Jennie K., Feb 9, 2026, 10:23=E2=80=AFPM EST Hi Timothy, Thank you for reaching out and for explaining the issue you experienced w= ith the Generalist screening. I completely understand how frustrating it = must be to see a failed attempt when you were never able to start the exa= m, and I appreciate your patience as we clarify what happened. Upon reviewing your account, we confirmed that you accessed the screening= last December and then went back to finish it on February 9. Please note= that screenings should be completed in one sitting; once you exit or rel= oad the page, the session expires, and the attempt is counted. I know thi= s can be disappointing, especially for a skill you have. The good news is that the Generalist screening will be available for you = to retake 15 days from your previous attempt. This retake will count towa= rd your limit of three screenings in any 30-day period. If you do not pas= s on your second attempt, you won=E2=80=99t be able to take this screenin= g again or work on projects that require this skill. Most skill screening= s allow two attempts, while some onboarding qualifications only allow one= from the start. Additionally, your account was flagged for a duplicate account. Please do= n=E2=80=99t worry, as this has been taken care of. As part of our efforts= to maintain platform integrity and security, Community Guidelines do not= allow individuals to maintain multiple accounts. To continue using the p= latform, you may continue with this account. Kindly allow up to 24 hours = for the system to fully reflect the changes. Please be aware that creatin= g or using multiple accounts in the future may result in permanent deacti= vation. I sincerely apologize for the inconvenience and confusion caused by this = situation, and I truly appreciate your patience and understanding as you = prepare to retake the screening. Best Regards, Jennie K. Outlier Support ---------------------------------------------- Timothy Bourdeau, Feb 8, 2026, 11:32=E2=80=AFPM EST Hi, When I tried to perform the Generalist screening I had issues with it loa= ding. So now it says I failed it, but I never even seen the first questio= n. Is there anyway of getting back? When I tried using the chatbot it kep= t saying there is no way. I wanted to speak with someone since I was neve= r able to actually even start the exam. = TJ -------------------------------- This email is a service from Outlier. [MW0X2J-J39VV]= ----==_mimepart_698aa4c96d7a4_5419a097f3 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable
##- Please type your reply above this = line -##

Your request (4584906) has been updated. To add additi= onal comments, reply to this email.

= Jennie K. (Outlier) =

Feb 9, 2026, 10:23=E2=80=AFP= M EST

Hi Timothy,
 
Thank you for reaching out and for ex= plaining the issue you experienced with the Generalist screening. I compl= etely understand how frustrating it must be to see a failed attempt when = you were never able to start the exam, and I appreciate your patience as = we clarify what happened.
 
Upon reviewing your account, we co= nfirmed that you accessed the screening last December and then went back = to finish it on February 9. Please note that screenings should be complet= ed in one sitting; once you exit or reload the page, the session expires,= and the attempt is counted. I know this can be disappointing, especially= for a skill you have.
 
The good news is that the Generalist = screening will be available for you to retake 15 days from your previous = attempt. This retake will count toward your limit of three screenings in = any 30-day period. If you do not pass on your second attempt, you won=E2=80= =99t be able to take this screening again or work on projects that requir= e this skill. Most skill screenings allow two attempts, while some onboar= ding qualifications only allow one from the start.
 
Additiona= lly, your account was flagged for a duplicate account. Please don=E2=80=99= t worry, as this has been taken care of. As part of our efforts to mainta= in platform integrity and security, Community Guidelines = do not allow individuals to maintain multiple accounts. To continue using= the platform, you may continue with this account. Kindly allow up to 24 = hours for the system to fully reflect the changes. Please be aware that c= reating or using multiple accounts in the future may result in permanent = deactivation.
 
I sincerely apologize for the inconvenience an= d confusion caused by this situation, and I truly appreciate your patienc= e and understanding as you prepare to retake the screening.

Best Regards,

Jennie K.
Outlier Support

<= /td>

= =

T= imothy Bourdeau

= Feb 8, 2026, 11:32=E2=80=AFPM EST

=

Hi,

When I tried to perf= orm the Generalist screening I had issues with it loading. So now it says= I failed it, but I never even seen the first question. Is there anyway o= f getting back? When I tried using the chatbot it kept saying there is no= way. I wanted to speak with someone since I was never able to actually e= ven start the exam.

TJ
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